CCI are committed to connecting with our communities and we continue to strive to be the best in our industry within Africa and aspire to be the number 1 choice for BPO opportunities globally. Please read, connect, and engage with the latest updates and thoughts from our diverse team.
CCI South Africa, at the recent Cape BPO Awards, achieved remarkable recognition. We proudly secured two individual awards: Top BPO Workforce Planning Professional and Top BPO Collections Professional, along with a distinguished company award: Top Offshore Campaign. This victory celebrates our team's dedication and solidifies our standing in the BPO industry.
Tatu City, home to CCI Kenya, garnered four prestigious awards at the recent African Property Awards, solidifying its status as a trailblazer in the realm of contact centres, setting a gold standard in the BPO industry. Our Tatu City site, powered by 96% renewable energy, perfectly aligns with our ESG (Environmental, Social, and Governance) objectives.
After working in the industry since 2006 and working to elevate our brand against 100’s of other global BPO providers, we are now in the top tier matrix of operational partners with Everest Group, proving our service and experience.
CCI Global are proud to have supported Everest in summarizing the Africa potential as a key delivery location for outsourcing solutions. CCI is recognized as 1 of 16 leading CXM providers in the region.
CCI continue to expand and explore new opportunities for growth. From market research to local partnerships, and embark on a journey towards sustainable growth in our key territories. This is a new landmark in our growth. Learn more and share in our story.
Explore Lizelle's inspiring journey from a Call-Centre Rep to Managing Director before turning 30. Discover how she broke societal barriers, championed internal training, and transformed CCI's team, making it two-thirds female, while advocating for diversity in the male-dominated industry.
Dive into Azile Yoyo's captivating journey, where her super heroic aspiration to combat cyber threats propels her through the male-dominated realm of cybersecurity at CCI. With resilience and a quest for excellence, Azile aims to lead at CCI Global, pioneering the dynamic cybersecurity landscape in Africa.
Drawing from her personal experiences during apartheid in South Africa, where she confronted educational challenges and racial prejudice, she brings a lived experience that transcends historical lessons. Her own journey through hardship has cultivated a deep sense of empathy, allowing her to connect with and appreciate the struggles faced by others.
In a world driven by data and technology, AI stands as the beacon of innovation, transforming industries and reshaping our daily lives. Join us on a journey through the limitless possibilities of AI, where intelligence meets imagination.
CCI Global is recognized as ‘Outsource Partner Of The Year’ at this year’s Business Intelligence Group awards. The awards acknowledge those who are helping companies better communicate with their customers to provide a differentiated level of customer service. CCI Global were awarded for achievements in providing unique and purpose driven service excellence across our portfolio. The awards add continued confidence in our ability to provide our International client base with top tier customer service support from Africa.
CCI has been named a winner at the 17th Annual Stevie Awards for Sales & Customer Service. The 2023 competition received more than 2,300 nominations from 49 nations and territories. Entries were considered in categories for customer service and contact center achievements, sales and business development, and categories recognized new products and services, solution providers, and thought leadership initiatives. CCI showcased expertise across our E-Commerce campaigns where we have implemented efficiencies that significantly improved customer satisfaction scores for our clients.
The 17th Annual Global Top Ranking Performance Awards were held in Lisbon, Portugal where CCI were invited to compete as a finalist in the Best Sales Campaign category against some of the leading customer service organizations in the EMEA region. CCI presented one of our many success stories from our Telco clients being served through our South Africa operations, showcasing the journey of meeting campaign challenges with innovative & solution-oriented strategies to maximize sales whilst improving the overall customer experience.
Client centricity, expertise, dynamism, and an outlook towards innovation are crucial to those wanting to distinguish themselves and achieve enduring success, regardless of sector. CCI Global has been recognized as the top BPO operator in Africa after thorough review, joining a list of businesses featured in the 2022 edition of the Business Excellence Awards (hosted by Acquisition International Magazine) showcasing CCI’s achievement in these qualities. Acquisition International prides itself on its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving for their ingenuity and hard work.