June 2, 2023

CCI Global Features In Everest Group’s Seminal Report, Africa on the Rise: The Next Frontier in Customer Experience Management (CXM)

Africa has gained recognized and ratified prominence as a delivery market for Customer Experience Management services due to its cost effectiveness, economic growth, and high-quality talent pool. A growing number of international businesses looking to outsource their Customer Experience Management are being drawn to the idea of outsourcing to Africa. However, many of these are first time outsourcers and are unfamiliar with the landscape or how to access it. Enter, the Everest PEAK Matrix Report on Africa, a proprietary framework assessment carried out by their team of expert analysts, designed to provide in depth insight into the market impact, vision and capability of contenders. CCI Global are proud to have supported Everest in summarizing the Africa potential as a key delivery location for outsourcing solutions. CCI is recognized as 1 of 16 leading CXM providers in the region.

To access the report click here:

Africa on the Rise: The Next Frontier in Customer Experience Management (CXM)


CCI is an established business with over 17 years of experience serving clients in the USA, UK, Australia, and Africa, they are a top tier outsourcer in Africa and the largest within Sub Saharan Africa. Their largest operational sites are in South Africa, followed by Kenya. CCI offers world class customer experience solutions and digital customer management strategies that derive true value for clients and their customers.


Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our research also covers the technologies that power those processes and functions and the related talent trends and strategies. Our clients include leading global companies, service and technology providers, and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and realize high-impact business outcomes. Details and in-depth content are available at www.everestgrp.com.